Customer Service

Got this from someone who's not connected to my network in any way..maybe multiply's having problems right now - but thanks, i found it funny. hehe

This has got to be one of the funniest I've heard in a long time. I think
this guy should have been promoted, not fired. This is a true story from
the WordPerfect Help line which was transcribed from a recording monitoring the Customer Care Department. Needless to say, the Help Desk employee was fired; however he is currently suing the WordPerfect organization for "Termination without Cause." This is the actual dialogue of a former WordPerfect Customer Support employee (now I know why they record these conversations).

 
 Starts here:
 
 Employee--"Rich Hall, Computer Assistance; may I help you?"
 
 Customer--"Yes, well, I'm having trouble with WordPerfect." 
 
 Employee--"What sort of trouble?"
 
 Customer--"Well, I was just typing along, and all of
                   a sudden, the words went away."
 
 Employee--"Went away?"
 
 Customer--"They disappeared." 
 
 Employee--"Hmmm......... So what does your screen look like now?"
 
 Customer--"Nothing."
 
 Employee--"Nothing?"
 
 Customer--"It's a blank; it won' t accept anything when I type." 
 
 Employee--"Are you still in WordPerfect, or did you get out?"
 
 Customer--"How do I tell?"
 
 Employee--"Can you see the 'C:' prompt on the screen?"
 
 Customer--"What is a sea prompt?" 
 
 Employee--"Never mind, can you move your cursor around the screen?"
 
 Customer--"There isn't any cursor; I told you, it
                   won't accept anything I type."
 
 Employee--"Does your monitor have a power indicator?" 
 
 Customer--"What's a monitor?"
 
 Employee--"It's the thing with the screen on it that looks like a TV.  
                  Does it have a little light that tells you when it's on?"
 
 Customer--"I don't know....." 
 
 Employee--"Well, then look on the back of the monitor and find where 
                 the power cord goes into it. Can you see that?"
 
 Customer--"Yes, I think so."
 
 Employee--"Great.  Follow the cord to the plug, and
                   tell me if it's plugged into the wall." 
 
 Customer--"Yes, it is."
 
 Employee--"When you were behind the monitor, did you notice that 
                 there were two cables plugged into the back of it, 
                 not just one?"
 
 Customer--"No." 
 
 Employee--"Well, there are.  I need you to look back
                  there again and find the other cable."
 
 Customer--"Okay, here it is."
 
 Employee--"Follow it for me, and tell me if it's plugged securely into
                   the back of your computer." 
 
 Customer--"I can't reach."
 
 Employee--"Uh huh. Well, can you see if it is?"
 
 Customer--"No."
 
 Employee--"Even if you maybe put your knee on
                   something and lean way over?" 
 
 Customer--"Oh, it's not because I don't have the
                   right angle, it's because it's dark."
 
 Employee--"Dark?"
 
 Customer--"Yes - the office light is off, and the
                   only light I  have is  coming in from the window." 
 
 Employee--"Well, turn on the office light then."
 
 Customer--"I can't."
 
 Employee--"No? Why not?"
 
 Customer--"Because there's a power failure." 
 
 Employee--"A power.......a power failure?.... Aha! 
                 Okay, we've  got it licked now.  Do you still have the boxes
                 and manuals and the packing stuff your computer came in?"
 
 Customer--"Well, yes, I keep them in the closet." 
 
 Employee--"Good.. Go get them, and unplug your system and pack it up
                  just like it was when you got it.  Then take it back 
                  to the store you bought it."
 
 
 Customer--"Really? Is it that bad?" 
 
 Employee--"Yes, I'm afraid it is."
 
 Customer--"Well, all right then, I suppose.  What do
                   I tell them?"
 
 Employee--"Tell them you're too stupid to own a computer..."